Shipping Policy
Shipping Policy
Last updated: July 6, 2026
Made-to-Order Shipping Overview
Most Custom Art products are made to order. After you place an order, the item may need to be produced, inspected, packed, and handed to a carrier before the shipping transit time begins.
Production time and carrier transit time are separate. The estimated delivery window for an order is:
Estimated delivery time = processing time + shipping transit time
Processing Time
Unless a different estimate appears on the product page or at checkout, made-to-order processing is usually estimated at 3-7 business days. Business days are Monday through Friday and do not include weekends, U.S. public holidays, carrier holidays, or periods when the store announces a special delay.
During high-volume periods, product launches, holidays, or carrier disruptions, processing can take longer.
Where We Ship
Shipping availability depends on the destination, product type, carrier service, and checkout configuration. If your country, region, or address is not available at checkout, we may not currently be able to ship that order.
Some destinations, including certain islands, remote areas, military addresses, PO boxes, APO/FPO/DPO addresses, or restricted regions, may not be eligible for all shipping services.
Shipping Fees
Shipping rates, free-shipping offers, express options, and available services are shown at checkout when configured for your order. The final shipping cost depends on the shipping destination, product type, item quantity, promotions, and carrier option selected at checkout.
| Destination / Service | Shipping cost | Additional notes |
|---|---|---|
| United States standard shipping | Shown at checkout | Promotions or free-shipping offers apply only when shown at checkout. |
| Express shipping, when available | Shown at checkout | Express shipping affects transit time only; made-to-order processing may still be required. |
| International shipping, when available | Shown at checkout | Duties, taxes, VAT, brokerage, and customs charges may be separate unless collected at checkout. |
Estimated Delivery Time
The table below provides general estimates only. It is not a guaranteed delivery date. The estimate shown at checkout or on the product page may differ for a specific product or destination.
| Region | Processing time | Shipping transit time | Estimated total timeframe |
|---|---|---|---|
| United States | 3-7 business days | 7-15 business days | 10-22 business days |
| Express service, if offered at checkout | 3-7 business days | 4-8 business days | 7-15 business days |
| International destinations, if available | 3-7 business days | 10-20 business days | 13-27 business days |
Tracking Information
When tracking is available, a shipping confirmation email will be sent after the package is handed to the carrier or after a shipping label is created.
Tracking can take several business days to update after the first scan. If your tracking page says that no information is available yet, please allow the carrier time to process the package.
Split Shipments
Items in the same order may ship in separate packages. This can happen because products are made in different batches, fulfilled from different locations, require different packaging, or have different production timelines.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout, including apartment, suite, unit, building, postal code, phone number, and any delivery instructions required for the destination.
If you notice an address mistake, contact us immediately at admin@customartllc.com. Address changes are only possible before fulfillment begins and are not guaranteed.
Customs, VAT, Duties, and Import Fees
International orders may be subject to customs duties, VAT, taxes, brokerage fees, inspection fees, or other import charges required by the destination country. Unless these amounts are collected at checkout, they are the responsibility of the recipient.
Custom Art does not control customs processing times or local import rules. For details, contact your local customs office before ordering.
Carrier Delays
Once a package is in transit, carrier delays are outside our direct control. Weather, customs, holidays, carrier volume, incorrect addresses, local delivery restrictions, and operational disruptions can affect delivery.
Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, check the shipping address, mailbox, front desk, parcel locker, building staff, household members, neighbors, and local carrier office first.
If the package is still missing, contact us with your order number and tracking number so we can review the available options.
Lost or Stalled Packages
If tracking has not updated for an unusual length of time or appears stalled, email us with your order number and tracking link. We may ask you to wait for the carrier investigation period or provide additional information before a replacement or other solution can be reviewed.
Returned-to-Sender Packages
Packages may be returned to sender because of an incomplete address, failed delivery attempts, refusal, unpaid customs charges, delivery restrictions, or carrier issues. If this happens, we may need to verify the address before reshipping. Additional shipping costs may apply where permitted by law.
Order Changes and Cancellations
Because many Custom Art products are made to order, changes and cancellations must be requested as soon as possible. Once production or fulfillment begins, changes may not be possible. Please also review our Cancellation & Exchange Policy.
Contact Us
For shipping questions, order tracking help, address concerns, or delivery issues, contact Custom Art support:
Email: admin@customartllc.com
Phone: (307) 487-8763