Frequently Asked Questions

Many Custom Art sneakers are made to order. Product pages may include item-specific production details, materials, sizes, and customization options.

Unless a different estimate appears on a product page or at checkout, made-to-order processing is estimated at 3-7 business days. Production time and shipping transit time are separate.

Shipping estimates depend on the destination, item, and service available at checkout. Delivery estimates are not guaranteed delivery dates.

Tracking information is sent when available after shipment. Tracking may take time to update after a label is created.

International availability may depend on the destination and checkout configuration. Customers should review available shipping options at checkout.

International duties, VAT, brokerage, customs charges, or similar fees may be the recipient’s responsibility unless collected at checkout.

Review the product-specific size chart and fit notes before ordering. If you are unsure, contact support before checkout.

Size changes are only possible before production or fulfillment begins. Contact support immediately if you need a change.

Cancellation requests should be sent immediately. Requests made within 2 hours after checkout are the most likely to be reviewed before production starts, but cancellation is not guaranteed.

Standard unworn size exchanges may be reviewed case by case. Custom or personalized products are generally not eligible for size exchange unless Custom Art made an error or the law requires another remedy.

Custom, personalized, customer-directed, and made-to-order products are generally not returnable for change-of-mind reasons unless required by law.

Contact support within 7 days after delivery with your order number, a description, product photos, packaging photos, and shipping label photos where relevant.

Report damage, defects, or materially incorrect items within 7 days after delivery. Support may request clear photos before approving a remedy.

Customers may request custom design directions where available. Custom requests are reviewed for feasibility and may be limited by production requirements or rights concerns.

By submitting artwork, logos, images, names, or design directions, you confirm that you own the content or have permission to use it for the requested product.

Unless explicitly stated otherwise, Custom Art products are not official merchandise and are not sponsored, endorsed, affiliated with, or licensed by third-party studios, publishers, franchises, leagues, teams, or rights holders.

Use gentle spot cleaning with a soft cloth. Avoid harsh chemicals, machine washing, soaking, high heat, and abrasive cleaning tools unless the product page says otherwise.

Email admin@customartllc.com, call (307) 487-8763, or use the Contact Us form. Include your order number when possible.